Terms & Conditions

1. Purpose & Overview

These Terms and Conditions govern your use of REXERA FINANCIAL SERVICES PRIVATE LIMITED's website, products, and advisory services. By accessing our platform at rexera.co.in or engaging with our advisory team, you agree to comply with these terms, our privacy practices, and all applicable statutory regulations in India.

Rexera is committed to protecting any personal and business information that we may receive while you access our website, https://rexera.co.in/. We believe that it is essential for you to understand how we process and safeguard information received during your engagement with us.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, please refrain from using our website or availing our consultancy services.

2. Applicability & Scope

This policy applies to all online and offline engagements, service inquiries, consultation requests, and document submissions for visitors and clients interacting with Rexera Financial Services.

We receive both information directly provided to us (such as KYC details, loan applications, and incorporation documents) and information passively or automatically collected via secure server protocols.

3. Information Collected

Portions of this website and our advisory workflows require collecting specific personal and corporate data to fulfill legal, financial, and statutory filing obligations, including:

• ✓ Promoter & Director Information: Full legal name, telephone number(s), email address, PAN, Aadhaar, and identity credentials.
• ✓ Enterprise & Financial Information: Organization name, registered office proof, GSTIN, financial statements, project reports, and banking details.
• ✓ Technical & Log Data: IP address, browser type, operating system, device identifiers, device settings, web pages visited, and session durations collected via automated security logs.

4. How We Use User Information

By entering your information, you accept that we may retain and securely hold your data for the following legitimate business purposes:

• ✓ Providing and communicating feedback, follow-up on government programs or loan applications, and responding to consultation queries.
• ✓ Fulfilling statutory filing requests (MCA, SPICe+, GST, DPIIT, MSME Udyam, CGTMSE) and coordinating with relevant authorities and financial institutions.
• ✓ Providing technical support, secure client portal access, and compliance updates.
• ✓ Enforcing legal terms, preventing fraudulent transactions, and complying with statutory disclosure obligations under Indian law.

The legal basis for processing your data is based on your specific consent and contractual agreement. You retain the right to withdraw consent at any time by writing to qrt@rexera.in.

5. Pricing & Custom Solutions

Our pricing varies from client to client because we offer customized multi-disciplinary corporate solutions tailored to each enterprise's specific capital requirements, corporate structure, statutory scope, and turnover scale.

All quotes provided are itemized with transparency, distinguishing government statutory fees from professional consultancy charges.

6. Security & Data Processing Safeguards

All security procedures are in place to protect the confidentiality, integrity, and availability of your corporate and personal records. We maintain strict physical, electronic, and administrative safeguards to protect your information from unauthorized access, modification, or disclosure.

We adhere to generally accepted industry standards to collect, store, encrypt, and protect personal data. Data is retained for as long as required to complete the requested engagements and fulfill statutory compliance mandates.

7. User Obligations & Intellectual Property

You are a restricted user of this website and are expressly prohibited from:

• ✗ Copying, distributing, modifying, reverse-engineering, publishing, disseminating, or creating derivative works from any content, calculators, or software on this website.
• ✗ Wholesale reproduction or automated scraping of proprietary articles, scheme databases, or design systems without prior written consent from Rexera.

8. Governing Law & Arbitration

These Terms and Conditions are governed by and construed in accordance with the laws of India. In the event of any dispute arising out of or in relation to our services, the Parties shall endeavor to resolve the dispute amicably through good-faith negotiations.

If the dispute is not resolved within 30 days, the Parties agree to submit the matter to arbitration before a sole arbitrator mutually appointed by the Parties under the provisions of the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language and the exclusive venue and seat shall be Ahmedabad, Gujarat, India. The arbitral award shall be final and binding.

9. Receipt of Payments — Official Banking Mandate

We do not accept payments on personal bank accounts, UPI IDs belonging to individuals, or under any other entity name. REXERA is a registered corporate entity and trademark; we assume zero liability for payments made to unauthorized third parties claiming association with our brand.

Payment authenticity can be confirmed at any time by contacting our accounts desk directly at qrt@rexera.in or calling 1800 570 9866.

10. Comprehensive Refund & Cancellation Policy

This section details the terms, conditions, and procedure governing refund requests and service cancellations for engagements entered into with Rexera Financial Services.

A. Definitions

• • Service Provider: REXERA FINANCIAL SERVICES PRIVATE LIMITED, rendering financial consulting, scheme liaison, or incorporation services.
• • Service Receiver: The registered individual or corporate client availing specified services under an executed agreement.

B. Eligibility Requirements for Refund

The Service Receiver will be eligible to claim a refund only after a thorough technical and operational assessment of the service milestone is conducted by the Service Provider, or as expressly stated in duly executed agreements, undertakings, or mandate letters signed by both parties.

C. Types of Refunds & Timeframe

Refunds shall cover amounts specifically determined in executed agreements or mutually agreed in writing between the Service Provider and Service Receiver.

D. Refund Process

1. An official notification email will be dispatched from Rexera detailing the refund assessment, terms of compliance, and approved refund amount.
2. The Service Receiver must formally accept and acknowledge the terms via email response.
3. The Service Receiver must provide authorized corporate bank details (Account Number, Account Name matching invoices, and Branch IFSC Code).
4. Upon receipt and validation of details, the finance department initiates the NEFT/RTGS transfer within the 45 working day window.

11. Grievance Resolution & Escalation Matrix

In case of any queries, service clarifications, or grievances, authorized representatives of the client may write directly to our compliance desk:

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